FAQ

Lost, stolen, or damaged package?

Take photos of any damaged packaging and items and keep any damaged packaging for insurance claims. You may file a claim with the USPS for items damaged in transit here. Insurance may be purchased at checkout to cover up to $100 of the purchase amount. If you believe your package was stolen please contact your local law enforcement.

I would like to make an exchange; how do I do this?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Purchaser is responsible for exchange shipping costs.

My package says delivered, but it's not here, what do I do?

Please allow 2-3 business days for packages to arrive at your doorstep after they have been marked delivered. If the package does not show up, we recommend calling your local post office and asking for them to GEO track the exact drop off location. Please check with any neighbors or household members that may have received the package on your behalf. If you believe your package has been stolen, please contact your local law enforcement to file a police report.

I received a gift and would like to return it, how can I do this?

You will need the name of the gift purchaser or the order number. Without one of these two pieces of information we will not be able to locate the order. The order must meet all our return guidelines to be eligible for a return. Your item(s) will be refunded in the form of a gift card to be used for eligible purchases within one year of the gift card issue date. Please contact us at shop@threepeasbabyboutique.com for information on your return.